Terms of service

1. About these terms

These terms are an agreement between you and Starlink Parts Trading FZE, a company in Sharjah, United Arab Emirates (“AXO”, “we”, “us”). AXO is a subsidiary of Starlink Parts Trading FZE. They apply to axo.nz, your AXO account, AXO plans, the developer API and the AI Marketplace.

AOS — Autonomous Organization OS (aos.axo.nz), BrandPulse (brands.axo.nz) and CloudAI (cloudai.axo.nz) are AXO products. If one of them shows its own terms, those apply to that product as well as these terms.

These terms include the Acceptable use policy, the Billing and refund policy, the Privacy policy and the Cookie policy. If you list a product in the AI Marketplace, the Marketplace terms also apply; if you use the API, the API terms also apply.

By creating an account or using AXO you agree to these terms. If you don't agree, don't use AXO.

2. Who can use AXO

You must be at least 18 years old, or the age of legal adulthood where you live if that is higher. If you use AXO for an organisation, you confirm you are allowed to accept these terms for it, and “you” includes that organisation.

You may not use AXO if you are barred from receiving services under the laws that apply to you, or if we have previously blocked your account.

3. Your account

You sign in with Google, Apple or a one-time code sent to your email. When you first sign in we ask for your full name, country, contact number and, optionally, your company name. Keep these details accurate.

You are responsible for everything done through your account and for keeping access to your email and sign-in providers secure. Tell us straight away at [email protected] if you think someone else has used your account.

4. What AXO provides

• Free tools without an account: the QR code generator and the UTM builder.
• With an account: short links, dynamic QR codes, smart app links that open an app or send people to the right app store, and click analytics.
• On Business and Enterprise: deferred deep linking, install attribution, in-app events, the developer API and webhooks.
• Each plan limits how many short links and smart app links you can hold at once. Removing a link moves it to your archive: it stops working, its click records are deleted, and its short name stays reserved for you until you delete it for good.
• The AI Marketplace, where people can search and compare AI products, and makers on a paid plan can list their own.

We improve AXO over time and may change or remove features. If we remove a feature that is part of a paid plan you have already paid for, we will tell you in advance where we reasonably can, and you can cancel under the Billing and refund policy.

5. The Free plan and the waiting page

Free plan links redirect straight to their destination for the first 7 days or the first 100 clicks, whichever comes first. After that, visitors see an AXO page for 5 seconds before being sent on. That page may show advertising and AXO products. Links on paid plans always redirect straight away.

Free plan limits are shown on the pricing page. We may change them; changes apply to links from the date we publish them.

6. Paid plans and billing

Prices are shown on the pricing page in US dollars and do not include taxes that may apply where you live. Payments are processed by Stripe.

Paid plans are billed in advance and renew automatically at the end of each monthly or yearly period until you cancel. You can change plan, update your card, see invoices or cancel at any time from Plan & billing. Cancellation, refunds and failed payments are covered in the Billing and refund policy.

If we change the price of a plan, we will email you at least 30 days before the new price applies to your next renewal. If you don't want to pay the new price, cancel before that renewal.

If your plan ends or you move to a lower plan, your existing links keep working, but they follow the rules of your new plan — including the waiting page on the Free plan — and you can't create more than the new plan allows.

7. Your links and content

You keep ownership of the destinations, text, logos, listings and data you add to AXO. You give us a worldwide, non-exclusive, royalty-free licence to store, copy, process, display and redirect to that content only as needed to run, secure and improve AXO and to meet our legal duties. This licence ends when you delete the content, except for copies we must keep by law or that remain in routine backups for a limited time.

You are responsible for your content and every destination your links point to, and you confirm you have the rights needed to use it. We may check destinations, and we may disable a link or remove content that breaks these terms, is reported as harmful, or that we must remove by law.

Short link names (slugs) are not your property. We may withhold or take back a slug that is reserved, misleading, impersonates someone, or infringes someone else's rights.

8. Acceptable use

You must follow the Acceptable use policy. In short: no phishing, malware, spam, scams, illegal content or links that hide a harmful destination, and no attempts to get around plan limits, rate limits or security.

9. Smart app links and install attribution

Smart app links try to open your app and otherwise send people to the App Store, Google Play, Huawei AppGallery, Samsung Galaxy Store or a web page. Whether an app opens depends on the visitor's phone, browser and installed apps, so we can't guarantee it.

Install attribution on Google Play is matched exactly. On iPhone, AppGallery and Galaxy Store it is an estimate and can miss or mismatch installs. If you use these features in your app, you are responsible for telling your app's users about it in your own privacy policy, for getting any consent the law or app store rules require, and for following those app store rules.

10. The AI Marketplace

Products in the AI Marketplace, other than AXO's own, are offered by their makers. We review listings before they appear, but we don't endorse or guarantee third-party products; check them yourself before buying or sharing data. Sponsored listings are labelled. Some links may be affiliate links that earn us a commission at no extra cost to you.

If you send a maker a message through a listing, we pass your name, email, company and message to that maker so they can reply.

11. Other companies' services

AXO relies on other companies, including Stripe for payments, Google and Apple for sign-in, Resend for email, app stores, and our hosting and database provider. Their own terms apply when you use their services, and we are not responsible for them.

12. Our intellectual property

AXO, the AXO name and logo, the website, software and documentation belong to us or our licensors. You may use AXO as these terms allow, but you may not copy, resell, reverse-engineer or create a competing service from it, except where the law allows this regardless.

13. Suspension and closing accounts

You can stop using AXO at any time. To close your account and delete your data, email [email protected] from your account email.

We may suspend or block an account, disable links or remove listings if you break these terms, if your use puts people, AXO or others at risk, if a payment fails and isn't fixed, or if the law requires it. Links belonging to a blocked account stop working. Where it is safe and lawful, we will tell you why and how to appeal.

Sections that by their nature should continue — including content licences needed to finish removal, liability limits, indemnity and governing law — continue after your account closes.

14. Availability

We work to keep AXO running and secure, but we don't promise it will be uninterrupted or error-free. We may pause parts of AXO for maintenance, security or reasons outside our control.

15. Disclaimers

To the extent the law allows, AXO is provided “as is” and “as available”, without promises that it will meet your needs or that analytics, attribution or estimates are exact. Click and scan counts are counts of clicks and scans, not of unique people.

16. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, revenue, data or goodwill, or for losses caused by third-party services or by destinations that links point to.

To the extent the law allows, our total liability to you for all claims about AXO is limited to the amount you paid us for AXO in the 12 months before the event that caused the claim.

Nothing in these terms limits liability that cannot be limited by law, or takes away rights you have as a consumer under the law of the country where you live.

17. Your responsibility to us

If someone makes a claim against us because of your content, your links' destinations, your app's use of AXO, or your breach of these terms or the law, you agree to cover our reasonable costs and losses from that claim, to the extent the law allows.

18. Changes to these terms

We may update these terms. Each update gets a new version number and effective date on this page, and is listed in the document history below. For changes that matter to you, we will email account holders before they take effect. If you keep using AXO after the effective date, the new terms apply; if you don't agree, stop using AXO and cancel any paid plan.

19. If AXO moves to another company

AXO is currently owned and operated by Starlink Parts Trading FZE. AXO may in future be run by another company in the same group or by a new company set up to operate AXO. If that happens, we may transfer our agreement with you, your account and the information we hold to that company.

We will tell account holders by email and update this page, with the new company's details, before the transfer takes effect. The transfer will not reduce your rights under this document.

20. Governing law and disputes

These terms are governed by the laws of the United Arab Emirates, as applied in the Emirate of Sharjah. The the courts of the Emirate of Sharjah, United Arab Emirates have jurisdiction over any dispute about these terms or AXO.

Before starting a formal dispute, please email [email protected] so we can try to resolve it. If you are a consumer, you also keep any right the law of your country gives you to bring a claim in your local courts.

21. Contact

Starlink Parts Trading FZE, Sharjah, United Arab Emirates, operating AXO at axo.nz.

Email [email protected]. Abuse reports go to [email protected].